Redress of Grievances Public and Employee


The LBSNAA manages to dispose of public grievances that are being received both online and offline methods. Redressal of online applications are managed on CPGRAMS (Centralized Public Grievance Redress And Monitoring System) an online webenabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG).

CPGRAMS is the platform based on web technology which primarily aims to enble submission of grievances by the aggrieved citizens (public/staff) from anywhere and anytime (24x7) basis to Ministries/Departments/Organizations who scrutinize and take action for speedy and favourable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.

On CPGRAMs portal grievances are received directly as well as are also transferred from DARPG, PGD, Prime Minister's Office and President Secretariat. Hence, CPGRAMS is one platform on line where anyone can lodge their grievances for quick redress.


Issues which are not taken up for redress:

  • Subjudice cases or any matter concerning judgment given by any court.
  • Personal and family disputes.
  • RTI matters.
  • Anything that impacts upon territorial integrity of the country or friendly relations with other countries.
  • Suggestions.

Any Grievance sent by email will not be attended to/ entertained. Complainant must lodge his/her Grievance at the website.

Lodge your grievance here "Portal for Public Grievances" (Link of CPGRAM

Name, designations and other particular of the Public Grievance Officers

Nodal/ Central Public Information Officer

Nodal Appellate Authority

Assistant Public Information Officer

Shri Gautam Thapliyal, Assistant Director
Email : gautam[dot]thapliyal[at]gov[dot]in

Dr. Bagadi Gautham, Deputy Director (Sr.)
Email : bagadi[dot]gautham[at]ias[dot]nic[dot]in

Shri Mahavir Singh Rawat, Assistant Email: singh[dot]mahavir12[at]nic[dot]in

Phone Numbers : (0135)2222000, 2632236, 2632489, 2632367, 2632374 & 2632405
Fax : (0135)-2632350, 2632720
Postal Address : Lal Bahadur Shastri National Academy of Administration, Mussoorie-248179, District Dehradun, Uttarakhand, INDIA

Details of previous CPIO/FAAs of LBSNAA