Functions
The LBSNAA manages to dispose of public grievances that are being received both online and offline methods. Redressal of online applications are managed on CPGRAMS (Centralized Public Grievance Redress And Monitoring System) an online webenabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG).
CPGRAMS is the platform based on web technology which primarily aims to enble submission of grievances by the aggrieved citizens (public/staff) from anywhere and anytime (24x7) basis to Ministries/Departments/Organizations who scrutinize and take action for speedy and favourable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.
On CPGRAMs portal grievances are received directly as well as are also transferred from DARPG, PGD, Prime Minister's Office and President Secretariat. Hence, CPGRAMS is one platform on line where anyone can lodge their grievances for quick redress.
Issues which are not taken up for redress:
Any Grievance sent by email will not be attended to/ entertained. Complainant must lodge his/her Grievance at the website.
Lodge your grievance here "Portal for Public Grievances" (Link of CPGRAM]
Name, designations and other particular of the Public Grievance Officers
|
Nodal/ Central Public Information Officer |
Nodal Appellate Authority |
Assistant Public Information Officer |
|
Shri Gautam Thapliyal, Assistant Director |
Dr. Bagadi Gautham, Deputy Director (Sr.) |
Shri Mahavir Singh Rawat, Assistant Email: singh[dot]mahavir12[at]nic[dot]in |
|
Phone Numbers : (0135)2222000, 2632236, 2632489, 2632367, 2632374 & 2632405 |
||
